At Ozalyn, we are committed to ensuring that your order is delivered safely, accurately, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered to provide a smooth and reliable customer experience.
Order Processing
All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Once your order has been dispatched, you will receive a shipment confirmation notification.
Shipping Locations
Ozalyn currently ships orders within the United Kingdom only. International shipping is not available unless explicitly stated on our website.
Estimated Delivery Time
Delivery times may vary depending on your location and the courier service used. Most orders are delivered within 3–7 business days after dispatch. Please note that delivery timelines are estimates and may be affected by external factors.
Shipping Charges
Any applicable shipping charges will be clearly shown at checkout before your purchase is completed. Promotional shipping offers, if available, will be displayed on the website at the time of ordering.
Delayed or Missing Orders
Although we work with trusted courier partners, occasional delays may occur due to circumstances beyond our control. If your order does not arrive within the expected timeframe, please contact our support team for assistance.
Incorrect Address Information
Customers are responsible for providing accurate and complete shipping details at checkout. Ozalyn is not responsible for delivery issues caused by incorrect or incomplete address information.
Contact Us
If you have any questions or concerns regarding shipping or delivery, please contact us using the official contact details provided on the Ozalyn website.