At Ozalyn, customer satisfaction matters to us. We strive to offer quality products and a reliable shopping experience. Please review this Refund Policy carefully to understand how returns and refunds are managed.
Eligibility for Refunds
Refund requests will only be considered if the product meets the conditions outlined below. Items must be unused, unopened, and returned in their original packaging. Products that are damaged, altered, or partially used may not qualify for a refund.
Refund Request Timeframe
All refund requests must be submitted within 14 days of receiving your order. Requests made after this period may not be approved. A valid proof of purchase is required for every refund request.
Non-Refundable Items
For hygiene and safety reasons, opened or used dietary supplements are not eligible for refunds. Products purchased during special promotions or discounted sales are non-refundable unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact our support team within 48 hours of delivery. We may request clear photographs and order details to help resolve the issue efficiently.
Refund Processing
Once a return has been approved and the item has been received, the refund will be issued to the original payment method. Please allow 7–10 business days for the refund to be reflected, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a faulty or incorrect item. Original shipping charges are non-refundable.
Contact Us
For any questions regarding refunds or returns, please contact our customer support team using the official contact details available on the Ozalyn website.